So because I have no life, I decided to see how DoorDash would handle my missing BBQ Beans side order problem.

I jumped through a few hoops, told my sad story to a text box, and within an hour I got an email from DoorDash.

If you click the image above, it will take you to DoorDash Claims. I'm impressed by the whole process there, you answer a few questions on screen as they narrow down what your issue is.

DoorDash's AI bots are then able to extract the issue, analyze the transaction from they're side, determine a solution, and execute it.

A silly message is injected saying a resolution will be sent to you in 58 minutes, implying that humans are actually looking at your issues, in a queue, and making decisions. After an hour, it's sent to you.

Maybe I'm wrong, maybe they have thousands of Dashers handling claims on their phones, in between dashes. Calling the driver, calling the place, demanding to know what happened to this old man's beans! Naw...

Anyway, they were sorry it happened and issued a $2.38 credit to my account, usable next time.